This page provides residents with guidance on what to do if you need to report a problem with your flat, the estate or the local area. This information has been collated with the assistance of the managing agents, BAML.

A high level rule of thumb is that any issues relating to your own property (i.e. behind your front door) should be directed to Aftercare, while any communal issues relating to the building as a whole or the estate should be directed to the Estates team.

I have an issue...

...with something inside my apartment or townhouse

If you have an emergency leak, power cut, no hot water, no heating, or have lost TV/Satellite signal, you can contact Concierge: 0203 434 0880 (option 1) or e-mailing: Concierge@royalwharfe16.net and they will assist.

Members of the RA can also report the issue to the Residents' Association using the page in the Members Area. A copy of your report will be sent to the Residents' Association committee. However, please make sure you report the issue to Concierge before contacting the Residents' Association.

If you have another issue within your apartment, it is likely that this is the owner's responsibility.

...with something on the estate

Contact our Estates team on 0203 434 0880, and press extension number:

1 for Concierge
2 for Post room
3 for Duty Manager
4 for Administration

Noise complaints

In the first instance, please contact Concierge or the Duty Manager using the contact details above.

Should the Estates team not be able to resolve the noise within a reasonable time period, please contact Newham Council. You can report noise nuisance to Newham 24 hours a day by calling 020 8430 2000 or using this page on Newham's website. Newham Council will want to know the precise property which is creating the noise, so if you're able to identify the property address before reporting the issue, you'll likely have more success. Concierge should be able to provide you with the address of the offending property.

Barbeques on balconies

The terms of the property leases at Royal Wharf do not allow the use of barbeques on balconies at Royal Wharf (as it invalidates the building insurance). Barbeques are only permitted in the back gardens of the Town Houses.

Please report usages of barbeques to Concierge or the Duty Manager using the contact details above.

Airbnbs

Airbnbs and other short-term lets are not permitted under the terms of the leases. Historically, they have also been a source of antisocial behaviour in the development. We ask that any suspected Airbnbs are reported to Concerige (0203 434 0880 (option 1) or e-mailing: Concierge@royalwharfe16.net), and to the Residents Association using this form.

Parking fines

If this is related to a parking fines, please contact PCM on 01753 512603 or email: info@pcm-uk.co.uk.

...with something outside the development

If this is an emergency issue outside the development, please contact the emergency services directly.

If this is non-emergency, please contact Newham Council on 020 8430 2000.

Contact the estates team on 0203 434 0880 if you require any further advice.

Tips for Getting Help

Keep your property details handy - Building name, flat number, and address
Document the issue - Take photos or videos if possible
Reference numbers - Keep track of any case or reference numbers
Follow up - If you don't hear back within the expected timeframe, follow up politely
Report to RWRA - Let the Residents' Association know about significant or recurring issues

Who to Contact